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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 2 of 2 1 The Terms of “You(s)”: How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German Linguaculture ... Ollier, Joseph; Nißen, Marcia Katharina; von Wangenheim, Florian. - : ETH Zurich, 2022 Abstract: Background: Conversational agents (CAs) are a novel approach to delivering digital health interventions. In human interactions, terms of address often change depending on the context or relationship between interlocutors. In many languages, this encompasses T/V distinction—formal and informal forms of the second-person pronoun “You”—that conveys different levels of familiarity. Yet, few research articles have examined whether CAs' use of T/V distinction across language contexts affects users' evaluations of digital health applications. Methods: In an online experiment (N = 284), we manipulated a public health CA prototype to use either informal or formal T/V distinction forms in French (“tu” vs. “vous”) and German (“du” vs. “Sie”) language settings. A MANCOVA and post-hoc tests were performed to examine the effects of the independent variables (i.e., T/V distinction and Language) and the moderating role of users' demographic profile (i.e., Age and Gender) on eleven user evaluation variables. These were ... : Frontiers in Public Health, 9 ... Keyword: Chatbots; Conversational Agents; Digital Health; Germanic; infoeu-repo/classification/ddc/400; infoeu-repo/classification/ddc/430; infoeu-repo/classification/ddc/440; infoeu-repo/classification/ddc/600; infoeu-repo/classification/ddc/610; infoeu-repo/classification/ddc/650; Language, linguistics; Linguaculture; Management & auxiliary services; Medical sciences, medicine; Romance languages French; T/V Distinction; Technology applied sciences; Term of Address URL: https://dx.doi.org/10.3929/ethz-b-000519997 http://hdl.handle.net/20.500.11850/525167 BASE Hide details 2 The Terms of “You(s)”: How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German Linguaculture Ollier, Joseph; Nißen, Marcia; von Wangenheim, Florian In: Front Public Health (2022) BASE Show details

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